ITIL was created in response to the growing dependence on Information Technology
to meet business needs. It provides organizations with a customizable framework
of best practices to achieve quality service and overcome difficulties associated
with the growth of IT systems. ITIL is the most widely accepted approach to
IT service management in the world and provides a cohesive set of best practices
from international public and private sectors. ITIL is supported by a comprehensive
qualification scheme that is administered through accredited training organizations
applying implementation and assessment tools.
There are three levels of IT Service Management qualifications that you can
pursue. The curriculum of these certifications is taken from the Service Delivery
and Service Support elements of ITIL and complies with ISO 9001 Quality Standards.
The Foundation Certificate:
The Foundation Certificate in IT Service Management is intended for people working
in the field of IT Service Management and is a prerequisite for the Practitioner's
and Manager's Certificates in IT Service Management.
ITIL Practitioner's Certificate:
The Practitioner's Certificate in IT Service Management is intended for people
who have the responsibility for one or more of the processes in IT Service Management.
ITIL Manager's Certificate:
The Manager's Certificate in IT Service Management is aimed at managers and
consultants in IT Service Management, especially those who are involved in implementing
ITIL or advising on ITIL.
