Managing Across the Lifecycle

Course DateLocationDaysPriceRegister
Jan 8, 2018Toronto5 $3,195Register
Mar 12, 2018Toronto5 $3,195Register
May 7, 2018Toronto5 $3,195Register

Managing Across the Lifecycle Certificate

Description: In partnership with ITSM Academy, DesTech is offering this ITIL® Course - While implementing individual ITIL® processes may net some immediate gain, it is the integration of all of the service lifecycle stages that delivers true value. Based on all five (5) publications of the ITIL® core library, ITSM Academy's MALC class focuses on the planning, implementation and optimization of a cohesive, well-managed and sustainable Service Management program. Topics include business, management and supervisory objectives, purpose, processes, functions and activities, and the interfaces and interactions between the processes covered in the Service Lifecycle. Embedded into the course is our unique virtualization, Living the Lifecycle®. Woven through all ITSM Academy's ITIL® Certification classes, it brings processes and concepts to life. Within a virtual business environment, we introduce a service and then follow it from strategic decision through implementation.

  • Living the Lifecycle® successfully enables active learning by encouraging participants to:
  • Discuss and understand pure ITIL® concepts
  • Apply concepts to a "neutral" real world situation
  • Learn different perspectives Reinforce examinable concepts

Duration: 5 Days


  • Individuals requiring a detailed understanding of the ITIL® Service Operation phase of the ITIL® Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  • IT professionals involved in the ongoing management, coordination and integration of the IT Operation activities within the Service Lifecycle
  • Individuals seeking the ITIL® Expert™ in IT Service Management
  • Individuals seeking progress towards the ITIL® Master, for which the ITIL® Expert is a prerequisite
A typical IT professionals role includes (but is not restricted to):
  • CIO
  • Senior IT Manager
  • IT Managers and Supervisor
  • IT Operation practitioners
  • Prerequisites: ITIL® Foundation Certification in IT Service Management - obtained through ITIL® Foundation


    • Introduction to IT Service Management Business and Managerial Issues
    • Managing the Planning and Implementation of IT Service Management
    • Management of Strategic Change
    • Risk Management
    • Understanding Organizational Challenges
    • Service Assessment
    • Understanding Complementary Industry Guidance

    CERTIFICATION: Successfully passing (70%) the 90 minute exam, consisting of eight (8) complex, multi-part, multiple choice, scenario-based, gradient scored questions, leads to the ITIL® Expert™ Designation.

    ITIL® EXPERT: Earn 5 credits of the 22 required to achieve the ITIL® ExpertT Certification.

    PROJECT MANAGEMENT INSTITUTE (PMI®) PROFESSIONAL DEVELOPMENT UNITS (PDUS): 38 PMI PDUs ITSM Academy is recognized by PMI® as a Global Registered Education Provider (R.E.P.) Project Management Professionals earn 38 PDUs upon completion of this course.



    • Five (5) days of Instructor Led Education Learner Manual (excellent post-class reference)
    • Study Aids and Sample Exams, Exam Preparation
    • Participation in a Unique Series of Case Study-Based Exercises - Living the Lifecycle®
    • In-Class Examination

    Note: The five books of the ITIL® core library are not included as part of the course material. Learners must bring their own copies, which are available through Upon registration, learners are emailed a copy of the official syllabus to identify class pre-reading.

    ITIL® is a registered trademark of the Office of Government Commerce

    Course DateLocationDaysPriceRegister
    Jan 8, 2018Toronto5 $3,195Register
    Mar 12, 2018Toronto5 $3,195Register
    May 7, 2018Toronto5 $3,195Register