ITIL® Intermediate: Service Design

Course DateLocationDaysPriceRegister
Feb 20, 2018Toronto4 $2,695Register
Apr 23, 2018Toronto4 $2,695Register

Service Design Certificate

Description: In partnership with ITSM Academy, DesTech is offering the ITIL® Capability Course - Based on the Service Design publication of the ITIL® library, this course focuses on the planning, implementing and optimizing of Service Design processes, plans, policies and standards that ultimately will be used to transition and operate the service in the production environment. Embedded into this three (3) day course is our unique virtualization, Living the Lifecycle®. Woven through all of ITSM Academy's ITIL® Certification classes, it brings processes and concepts to life. Within a virtual business environment, we introduce a service and then follow it from strategic decision through implementation. Living the Lifecycle® successfully enables active learning by encouraging the participants to:

  • Discuss and understand pure ITIL® concepts
  • Apply concepts to a "neutral" real world situation
  • Learn different perspectives
  • Reinforce examinable concepts

Duration: 4 Days - The final day is exam

Audience: CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of design activities within the Service Lifecycle Individuals requiring a detailed understanding of the Service Design stage and how it may be implemented to enhance the quality of IT service provision within an organization Individuals seeking to achieve the ITIL® Master or ITIL® Expert™ Certification

Prerequisites: ITIL® Foundation - obtained through ITIL® Foundation or Bridge Course Recommended: 2 years IT Service Management experience A minimum of 21 hours of personal study


  • Management, application and control of all Service Design inputs, outputs, activities and concepts
  • Service Design principles and management of processes
  • Control and coordination of technology related activities and issues
  • Analysis, justification and selection of the implementation approaches
  • Challenges, critical success factors and risks

CERTIFICATION: Successfully passing (70%) the 90 minute exam consisting of eight (8) complex, multiple choice scenario-based questions leads to the ITIL® Intermediate Certificate.

PROJECT MANAGEMENT INSTITUTE (PMI®) PROFESSIONAL DEVELOPMENT UNITS (PDUS): ITSM Academy is recognized by PMI® as a Global Registered Education Provider (R.E.P.). Project Management Professionals earn 22 PDUs upon completion of this course.

ITIL® EXPERT: Earn 3 credits of the 22 required to achieve the ITIL® Expert Certification.

COURSE / STUDENT MATERIALS: Upon registration, ITSM Academy will provide a pre-course reading list. Learners will need to complete the reading assignment and bring the Service Design book to class.

Three (3) Days Instructor Led Training and Exercise Facilitation (21 Contact Hours) Learner Manual (excellent post-class reference) Study Aids and Sample Exams, Exam Preparation Participation in a Unique Series of Case Study-Based Exercises - Living the Lifecycle® In-Class Examination

Note: The ITIL® core library books are not included. Learners must bring their own copy of Service Design to class, which is available at Upon registration, learners are emailed a copy of the official syllabus to identify class pre-reading.

Course DateLocationDaysPriceRegister
Feb 20, 2018Toronto4 $2,695Register
Apr 23, 2018Toronto4 $2,695Register