ITIL ® – Information Technology Infrastructure Library

Exceptional ITIL Training in Toronto

DesTech is an Accredited Training Organization as well as an Accredited Training Affiliate offering ITIL training courses that lead to ITIL certification.  With an impressive student certification pass rate, DesTech is your choice for all your ITIL needs.ITIL Training

ITIL is the most widely accepted approach to IT Service Management (ITSM) in the world. ITIL helps individuals and organizations use IT services to realize business improvement, change, transformation, and growth.

  • Manage business risk for your services
  • Minimize service disruption
  • Ensure the quality of services matches customer needs and expectations
  • Build and maintain positive business relationships with customers and improve customer satisfactionITIL Training Toronto
  • Quantify and clearly demonstrate the true value of the services provided
  • Benchmark services and maximize return on investment
  • Ensure that the business and customers are not affected by unexpected service failures
  • Support business change at the speed your customer needs, while ensuring a stable and low-risk environment


With an impressive student certification pass rate,  you can take ITIL training in Toronto from the following categories:

ITIL Foundation Certificate in IT Service Management

The Foundation Level is the entry level qualification which offers candidates a general awareness of the key elements, concepts, and terminology used in the ITIL Service Lifecycle. Our ITIL Foundation training course covers the five Lifecycle stages, the processes used, and their contribution to Service Management Practices.

ITIL Practitioner Certificate

ITIL Practitioner is a new qualification from AXELOS that follows on from ITIL Foundation. The ITIL PractiITIL Practitioner Training Torontotioner certification process provides you with the ability to confidently and successfully adapt and adopt the ITIL framework. Building on the knowledge gained at the Foundation level, the Practitioner certification provides you with the ability to identify and deliver improvement initiatives in the workplace.

ITIL Intermediate Level

ITIL Intermediate level has a modular structure with each module holding a different focus. Candidates can take as few or as many Intermediate qualifications as they require and to suit their needs. The Intermediate modules go into more detail than the Foundation level and is an industry-recognized qualification.

There are nine Intermediate Courses. There are four (4) Service Capability modules that are process focussed and bsed on practice area clusters. There are five (5) Service Lifecycle modules that are management focused and based on each lifecycle phase. In all cases, certification by modules is earned by successfully passing (70%) a 90 minute exam, consisting of eight (8) complex, multiple choice, scenario-based questions

ITIL Expert Level

The ITIL Expert level of qualification is aimed at those individuals who are interested in demonstrating a superior level of knowledge of ITIL in its entirety. Candidates who achieve ITIL Expert level will also satisfy the pre-requisite entry criteria for the ITIL Master Level; the highest level qualification within the scheme.

Once you have successfully completed all requisite ITIL modules and have earned sufficient credits, you will be eligible to apply for the ITIL Expert qualification.

For the best ITIL Training in Toronto – Contact DesTech!